Job Description

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.

As a Retail GSOC Command Center Specialist within our Global Security Team , you will be responsible for monitoring, researching, reviewing and analyzing data sources for dissemination and reporting purposes, to ensure compliance with standard operating procedures in a fast-paced environment; always ensuring the highest quality and professionalism in service.The Retail Global Security Operations Center (Retail GSOC) is the primary communications and situational awareness hub for the firm's reporting of and response to Workplace Violence and Physical Security incidents across the Consumer Bank Branch network in the US. The Retail GSOC facilitates intake of security-related incident information, interacting directly with employees at retail branches and disseminating that information to other security professionals for response.

This position is based in Columbus, Ohio; Candidates must be able to physically work in office full-time to support the day-to-day operations of the Retail GSOC.The role is performed during nationwide branch business hours: Monday-Friday 8:00 AM to 9:00 PM EST, and Saturday 8:00 AM to 6:00 PM EST. This position will be a fully in-office position.

Job Responsibilities

• Triage and elevate workplace violence and physical security incidents to consumer security and threat management teams
• Conduct security incident reportingand triage potential impacts to the firm's employees, assets, and areas of operation
• Conduct proactive and real-time research into potential risks; monitor external media feeds for threats to the firm's employees, assets or areas of operation
• Escalate sensitive or high-impact incidents to senior managers and executives as necessary
• Perform special projects and research as required by GSOC management or as conditions warrant
• Work in office shifts between 8:00 AM to 9:00 PM EST shifts Monday-Saturdays
• Work overnights, weekends, holidays and during crises as needed

Required Qualifications, Capabilities, and Skills

• 3+ years relevant professional experience in incident management, business resilience or security operations, law enforcement or military experience
• Work and adapt effectively in a fast-paced, fluid environment, to meet tight deadlines and consistently produce high quality products
• Demonstrated ability to effectively communicate
• Excellent written and oral communication skills
• High level of Emotional Intelligence (EQ); ability to display empathy and assist in de‑escalating stressful situations
• Strong customer focus; use of discretion in confidential/sensitive matters
• Highly detail-oriented, effective time management skills, proactive nature
• Work in complex situations with a sense of urgency

Preferred Qualifications, Capabilities, and Skills

• Undergraduate degree, preferably in intelligence studies, criminal justice, business management or related field
• Establish, foster and maintain trust‑based relationships with a diverse portfolio of stakeholders
• Confident and collaborative, ability to constructively challenge the status quo and provide diverse perspective
• 3+ year of contact center experience
• Strong understanding of security operations concepts with experience working in a global organization
• ASIS or other professional Security/Crisis Management certifications

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