Summary
The Scheduling Liaison will be responsible for scheduling patient appointments and communicating with patients prior to and following receipt of outpatient services. This individual will maintain patient demographics and interact with patients and others (on the telephone and in person) in a courteous and respectful manner.
Essential Duties and Responsibilities
• Receive all patient phone calls regarding appointments such as scheduling, rescheduling, etc.
• Assist patients with patient form completion in accordance to Community Health Net policy and procedure.
• Contact all patients regarding missed appointments including contacting all patients that were “No Shows” (follow complete process).
• Confirm all cancelled appts are rescheduled in Practice Management System.
• Receive all patient phone calls regarding appointments such as scheduling, rescheduling, etc.
• Act as the liaison between patients and clinical staff during patient hours.
• Documents in a professional manner all interactions with patients in the Electronic Health Record (EHR) system.
• Perform other job duties as assigned by Supervisor.
Requirements/Qualifications
High school diploma or General Education Diploma (GED). At least one (1) year of experience in a medical office setting preferred. Possess excellent verbal and written communication skills. Strong work ethic and can work independently. Must be self-motivated and with the ability to multi-task in a fast-paced environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have professional and telephone etiquette.
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