Job Description

What You Will Do

The Triage Nurse Manager is responsible for promoting a positive patient and employee experience and expediting workflow within the adult and pediatric triage nurse teams as well as providing back-up telephone triage nursing care to patients.

The Opportunity

• Participates in staff supervision, performance evaluation, merit increases and disciplinary action; evaluates staff and teams for continuous safety, quality, professional development and process improvement.
• Maintains working knowledge of all roles and responsibilities within the adult and pediatric triage nurse teams.
• Provides direct oversight and day to day leadership to the adult and pediatric triage teams to promote a sense of cohesiveness and effective team interactions across disciplines, while promoting efficient operations and positive patient experience and engagement.
• Fields first line resolution of patient concerns, complaints or questions regarding policies and procedures.
• Schedules staff and coordination of services to maintain workflow continuity as appropriate to ensure adherence to quality standards, or best practice standards utilizing MASAC guidelines and WHF Hemophilia Management Guidelines, established IHI/IHTC procedures, and timeline commitments.
• Oversees the training and instruction of new triage staff in job duties.
• Disaster point person, in coordination with leadership regarding safety and direction of patients and staff during fire, tornado, or other emergencies

Requirements

• Minimum 2 years of experience collaborating with patients with a chronic disease, preferably 1 year of hematology experience.
• Minimum 1 year leadership experience
• Valid RN license in the state of Indiana; valid BLS certificate
• Valid driver's license and automobile insurance is required. Occasional travel is a requirement of this role.
• All IHI employees are expected to enable multi-factor authentication via their personal smart phone/smart device in order to access IHI systems as a requirement of the role. 

Benefits

Why join our team?

IHI is a not-for-profit program based in Indianapolis and offers a competitive salary and benefit package.

IHI is the only federally designated comprehensive hemophilia program in Indiana and serves the entire state through services available in Indianapolis and at outreach clinics.

IHI is a leader in hemophilia care, education and clinical research and has a dedicated on-site multidisciplinary staff to ensure availability of a wide range of required services.

IHI participates in national and international clinical research, including new infusion products and therapies, investigation of long-term outcomes, and the impact of associated conditions. The IHI research program provides patients access to new therapies, and an opportunity to improve care. Our center has more than 50 clinical research projects involving bleeding disorders, sickle cell disease, thrombosis and more.

Innovative Hematology, Inc. is an Equal Opportunity Employer.

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