Job Description

Job description

Valor Paytech is a rapidly-growing fintech provider of innovative, advanced, and secure all-in-one payment technology solutions for ISOs, merchants, and new business owners. Our commitment to excellence means continually improving our software systems and payment devices to provide the gold standard for intelligent, hassle-free transactions.

The Relationship Manager plays a pivotal role in supporting our Sales team by managing post-sales processes, handling customer inquiries, and ensuring seamless communication between internal departments and clients.

Key Responsibilities:

• Manage the post-sales process, meticulously reviewing and processing new customer applications to ensure accuracy and completeness.
• Communicate with customers regarding order status, product details, and any inquiries, providing timely and comprehensive responses.
• Foster and nurture ongoing client relationships, providing regular updates and addressing any questions or concerns that may arise.
• Collaborate closely with internal departments to resolve customer issues or concerns efficiently.
• Liaise with sales representatives to accurately address customers' sales-related queries and provide necessary support.
• Acquire in-depth knowledge of our company's products and services to effectively support our sales efforts.
• Assist in organizing and participating in relevant trade shows, actively engaging with attendees at the Valor PayTech booth.

Qualifications and Experience:

• Minimum of 2 years' experience in customer service or account management.
• Prior experience of 2+ years in an administrative or sales support role.
• Familiarity with CRM systems is preferred.
• Proficiency in Google Docs, Sheets, etc., and MS Outlook is required.
• Demonstrated ability to thrive in a fast-paced and dynamic environment.
• Capacity to adapt and learn new skills quickly in a rapidly evolving industry.
• Excellent communication skills, both oral and written.
• Social media experience, particularly on platforms like LinkedIn and Facebook, is advantageous.
• Experience working in trade show booths or public venues is a plus.

1. Relationship Management
2. Customer Service
3. Account Management
4. Sales Support
5. Client Retention
6. Post-Sales Support
7. Customer Onboarding
8. Application Review
9. Order Processing
10. Customer Communication

11. CRM Systems

12. Salesforce

13. HubSpot

14. Microsoft Outlook

15. Google Docs

16. Google Sheets

17. Data Entry

18. Workflow Management

19. Ticketing Systems

20. Lead Management

21. Merchant Services

22. Payment Processing

23. POS Systems

24. Credit Card Terminals

25. Valor PayTech

26. Trade Shows

27. B2B Sales

28. Dual Pricing

29. Residual Payments

30. Payment Solutions

31. Communication Skills

32. Problem Solving

33. Organizational Skills

34. Time Management

35. Attention to Detail

36. Fast-Paced Environment

37. Adaptability

38. Team Collaboration

39. Client-Focused

40. Initiative

41. Social Media Outreach

42. LinkedIn Engagement

43. Cross-Functional Coordination

44. Public Speaking

45. Event Participation

46. Conflict Resolution

47. Customer Retention Strategies

48. Email Management

49. Internal Communication

50. Sales Enablement

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