Job Description

JOB SUMMARY

Provides personalized, exceptional guest service ensuring that every guest who chooses Culver’s® leaves happy.

ESSENTIAL FUNCTIONS

1. Consistently provides excellent guest service and hospitality.
2. Demonstrates proper personal hygiene and food safety practices consistently.
3. Maintains a neat, well-groomed uniformed appearance.
4. Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.
5. Promises to maintain and protect a positive, team-oriented, family - friendly work environment for all.
6. Assists guests with product knowledge and promotional information upon request accurately.
7. Always follows company safety standards and looks out for the safety of other team members and guests.
8. Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.
9. Handles guest comments promptly and courteously.
10. Performs primary position responsibilities timely and accurately, including but not limited to:

• Verbally welcoming all guests to Culver’s
• Listening to Headset to pre-make Custard Orders
• Scooping Custard, Mixing, Blending and Topping as needed
• Running and Operating Custard Machines
• Closing or Opening Custard Machine
• Making Hand-packed Pints Daily, using proper protocol
• Following all food safety, Allergen Alert, and cleanliness requirements while operating the Custard station

ADDITIONAL FUNCTIONS

1. Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.
2. Performs back-up support accurately and timely after secondary responsibilities are accomplished.
3. Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
4. Answers the telephone courteously and professionally, within three rings.
5. Prepares quality products while maintaining portion control and presentation within service goal times.
6. Attends all team member meetings.

QUALIFICATIONS

• Usable Availability/Flexibility in Schedule
• Friendly nature and warm personality
• Reading and writing skills required
• Communicates with guests, team and leadership
• Maintains a sense of urgency (speed and accuracy in each position)
• Demonstrates trained food safety knowledge

PHYSICAL ABILITIES

• Stand Constantly
• Walk Constantly
• Sit Occasionally
• Handling Constantly
• Lift / carry 10 lbs or less Constantly
• Lift / carry 11-20 lbs Constantly
• Lift / carry 21-50 lbs Frequently
• Lift / carry 51-100 lbs Occasionally

In 1984, Craig and Lea Culver, along with Craig’s parents George and Ruth, opened the very first Culver's in the family’s beloved hometown of Sauk City, Wisconsin, and began serving ButterBurgers® and Frozen Custard.
Craveable as our signature combination is, the Culver family knew right away that although the business is centered around the food, it is really about the people. While folks can vividly recall the first time they bit into a ButterBurger or tasted a scoop of rich, creamy Fresh Frozen Custard, it’s our way of welcoming guests that truly makes Culver’s delicious.

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