Essential Functions
Computer and Network Operations
• Develop, maintain and follow department operations for Server and virtualized systems, network, storage, backup, and phone environments as assigned.
• Perform log and system management reviews as well as operations and administration on all systems.
• Provide advanced skills in ensuring adequate controls are maintained in computer and network operational areas.
• Recommend improvements in efficiencies and effectiveness of network, phone, desktop and computer operations.
• Communicate with IT management on projects, support and future needs planning both in writing and verbally.
• Maintain documented network, computer, storage and systems diagrams and integration cross references on all systems, as assigned.
Technical Support
• Maintain full operability of server and virtualized systems, network, storage, backup, and phone environments as assigned.
• Provide advanced end user support and guidance to other technical staff on end user issues.
• Provide advanced technical support and administration to server and virtualized systems, network, storage, backup, and phone environments as assigned.
• Respond to and document requests for technology assistance via phone, verbal, or e-mail request.
• Diagnose, repair and create documented process for assigned technology issue resolution.
• Research, recommend, install, update, maintain, and retire new hardware and software
solutions.
• Prioritize problem resolution and daily schedule as work dictates.
• Plan effective preventative maintenance with your peers on all systems.
• Support the collection and administration of hardware and software asset inventory.
• Communicate professionally with all levels of staff.
• Train with vendors to support new technology or enhance knowledge of current technology and
provide mentorship to staff within the IT organization on technical advances.
• Uphold department service standards and organizational values.
Security
• Research, develop and employ security standards and practices on the computing
environment
and assigned technologies.
• Respond to and report to security issues.
• Apply threat mitigations and update operating systems as security flaws are discovered.
• Maintain patches and apply security updates as necessary
• Solve outstanding security issues through research and management suggested options.
Other Functions
• Formulate and ensure adherence to quality assurance standards that includes organized data rooms and surrounding areas.
• Maintain technical proficiencies to support current and planned hardware, software and network computing needs.
• Research new technologies, draft recommendations and technology plans and requirements for business needs.
• Effectively utilize project, change and incident management skills and documentation.
• Demonstrate current technological understanding in the execution of duties.
• Perform other duties as assigned.
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