HVAC- Technical Services Rep Job at Mestek, Inc, Westfield, MA

TGRjZDRGN1hwSkxJWUpSWHRRSHZad3ovOFE9PQ==
  • Mestek, Inc
  • Westfield, MA

Job Description

Scope of Position: Reporting to the Technical Resources Manager, responsibilities include providing technical call support for all of our customers, sales representatives, and OEM accounts. This position also interfaces daily with the customer service, engineering and product management departments. Essential Duties and Responsibilities: List what the person must do to perform the job to meet standards regarding equipment selection, installation and operation Investigates, verifies and makes recommendations for special applications, operation and performance of products Provides first contact and follow through to resolution for problem jobs Provides written reports for distribution to engineering and manufacturing Provides product quality testing, supported by reports to the appropriate departments Provides technical assistance and information on products and equipment by telephone, facsimile, E-mail, and standard mail correspondence in response to customer inquiries Travel to job sites as needed and helps our customers resolve issues varying in nature that may require hands-on work as required or requested by Manager Enters technical call logs into database to inform engineering and manufacturing of product issues Performs other similar or related duties as required Position Requirements: The Technical Service Representative must possess the minimum knowledge listed below: Associate's Degree or advanced technical schooling Minimum five years field experience, with emphasis on strong customer service Proficiency in computer software including Word, Excel, PowerPoint and Outlook Excellent verbal, written and analytical skills Willingness to travel periodically Ability to lift 60lbs intermittently, with repetitive bending, reaching and twisting

Job Tags

Similar Jobs

Coastal Freight and Transportation

Dedicated Class A Local Driver Job at Coastal Freight and Transportation

 ...Dedicated Local Driver ($1,450 to $1,550 Average Weekly Pay!!) We are looking for Class A, CDL drivers who can appreciate good consistent pay, excellent equipment, and a company that cares. Home Daily- 5 days on 2 days off AverageWeekly Pay - $1,450to $1,450... 

En-Tech Infrastructure LLC

Pipeline CCTV - Tap Cutter Operator Job at En-Tech Infrastructure LLC

 ...Join a Leader in Infrastructure Innovation Now Hiring a Pipeline CCTV & Tap Cutter Operator in Brooklyn, NY. En-Tech Infrastructure and Insituform Technologies LLC (an Azuria Water Solutions company) have been protecting and restoring vital pipelines around... 

Destiny Healthcare Services - Joliet

CNA Job at Destiny Healthcare Services - Joliet

As a CNA here at Destiny, you will assist residents with a variety of daily living activities in the comfort of their own homes -...  ...compassionate attitude* CNABenefits include:* Free Training* Yearly Training* Direct Deposit* Mileage Reimbursement... 

Dignity Health

Chaplain Job at Dignity Health

**Responsibilities**The Chaplain provides spiritual/religious counseling and ministry to patients and their families, demonstrating competency in spiritual support and pastoral counseling, as well as dealing with grief, and death and the dying process. The Chaplain recognizes... 

Dwelling

Houston Showing Agent Job at Dwelling

 ...the Role Dwelling is looking for a licensed real estate agent that is interested in supplementing their career with extra cash...  ...on your availability. Schedule, plan, and coordinate home showings with Dwelling customers. Deliver customer feedback to the Dwelling...