Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Modern Hotel Near Bricktown Canal. Welcome to the Holiday Inn Express & Suites Bricktown of Oklahoma City. With a convenient location off I-235 and I-40, and close proximity to Bricktown Canal, our hotel in Bricktown is a great choice for groups and government travelers. If you are in town for business, you might like to know that we are just minutes from Continental Resources, GE Oil and Gas Research Center, Tapstone Energy, Devon Energy, as well as the OKC Convention Center. White Water Bay, Frontier City, the Oklahoma City Zoo, the Oklahoma City Science Museum, the Young Family Athletic Center, the National Cowboy and Western Heritage Museum, and the University of Oklahoma are just a short drive away. The Oklahoma City National Memorial, Oklahoma City Museum of Art, Paycom Center, Chickasaw Bricktown Ballpark, and the exciting Oklahoma City Boathouse District are all a short walk from our hotel. Our hotel offers everything you need for a comfortable stay, from modern accommodations to free hot breakfast, a 24 hour fitness facility, on site parking, and free WIFI. Each of our guest rooms is equipped with plush bedding, 42 inch TVs, Microwaves, Mini Fridges, and Keurig Coffee Makers. Whatever brings you to Downtown OKC, enjoy your stay at the Holiday Inn Express & Suites Downtown Bricktown. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

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