Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Help Desk Technician
MIDS: 2200-0600
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
● Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
● Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
● Diagnose, identify, isolate, and analyze problems utilizing historical database records.
● May route calls to product line specialists, application, or system support specialists.
● Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.
WHAT YOU’LL NEED TO SUCCEED:
Required Education and Experience*:
Help Desk Technician IV - AA/AS and 5+ years of experience
*Years of experience can count in place of education and education can count in place of years of experience in some cases.
Required Certifications:
Security+ CE
PWS 9.1 ( ITIL, A+, HDI-CSR, MS 365)
TS/SCI and CI Polygraph Required; US Citizenship Required
Location: Customer Site
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays
Years of Experience
4 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
Security+, CE - Comptia Security+
Travel Required
None
Citizenship
U.S. Citizenship Required
...communities, and elevate the real estate experience every day. As relationship... ...and professional Real Estate Agent to join our dynamic and... ...to work independently and as part of a team Reliable transportation... ...Support Team ~ Part-time (case-by-case basis) ~...
...diploma or equivalent preferred. Previous customer service or hospitality experience a plus, but not required. Basic computer skills... ...to work in the United States without current of future visa sponsorship. EXPECTATIONS: Maintain a professional appearance and deliver...
... Ensure staff are aware and trained on all current marketing promotions. Finish manager portion of onboarding, in Paycom, for all new hires. Ensure the club is open and staffed during all hours of business. Ensuring self and team members...
...About the Role We are seeking an experienced and dedicated Lead Academic Advisor to join our elite team of physician, college and writing advisors. The Lead Academic Advisor will serve as the primary point of contact and mentor for a select group of pre-med students...
...Employment Type Part time Shift 12 Hour Evening Shift Description Position Purpose: Provides video monitoring services... ...in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne...