POSITION SUMMARY: The Greeter performs various Customer Service activities to include greeting all customers in a prompt and friendly manner handling merchandise with care providing information and direction to customers distributing promotional materials and other front-end tasking to support business needs. Greeters are expected to smile and be friendly and outgoing with every guest. They will provide an over the top customer service experience for every guest ensuring that our customers feel welcomed and appreciated.
ESSENTIAL FUNCTIONS:
Greets all customers as they enter the store in a friendly and outgoing manner.
Actively promoting programs including but not limited to CLUB Membership (US only) VOC and In-Store Pickup.
Modeling our brand standard for customer service by presenting a professional image by adhering to our dress code with a green logo shirt for Bass Pro Shops or tan logo shirt for Cabelas name badge visible appropriate apparel/footwear that meets dress code guidelines a smile eye contact and welcoming body language.
Checks in all customers merchandise for return.
Checks in all Vendor representatives completing the necessary visitor log information and controlling the visitor badges.
Remains aware of all Special events in the store and informs customers of details of events sales or promotions. Additionally will provide customers with promotional materials to support special events.
Ensures entryway and surrounding work area remain clean tidy and safe for customers and Outfitters.
Assists facilitation of customer check-in of all firearms/weapons by notifying the appropriate trained and designated Outfitter to complete the guest check-in per company SOP. Please note however that Greeters themselves should never accept possess or handle a firearm while performing their job duties.
ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High School Diploma or Equivalent
KNOWLEDGE SKILLS AND ABILITY:
Excellent organization skills and attention to details.
Experience in a customer service environment.
Excellent verbal and written communication skills.
Adaptability to new processes and procedures.
Excellent self-motivation and initiative while unsupervised.
TRAVEL REQUIREMENTS:
N/A
PHYSICAL REQUIREMENTS:
Regularly walks and stands
Occasionally performs computer work and lifts up to 50 pounds
Seldom to never sits
Constantly communicate with others to exchange information
Constantly repeat motions that may include the wrists hands and/or fingers.
Occasionally work in low or high temperatures
Occasionally work in outdoor elements such as precipitation and wind.
Occasionally work in noisy environments
Light work that includes constantly moving and lifting objects up to 20 pounds occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)
INDEPENDENT JUDGEMENT :
Performs tasks and duties under general supervision using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures policies and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise our restaurants world-class resorts and conservation attractions!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at
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