Job Description
Technical skills
1. Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe, Apple, Google, etc.)
2. Very good knowledge on VPN concepts and working experience in VPN troubleshooting
3. Working experience in Internet troubleshooting and wireless routers
4. Knowledge on active directory, domain controllers and good exposure to active directory concepts
5. Working experience in password reset tools and self
6. Troubleshooting experience using remote control tools (example: Bomgar, LogMeIn, TeamViewer)
7. Trouble shooting skills and experience in handling Exchange (Outlook)/Lotus Notes environment
Management skills
1. Skills in written and verbal communication.
2. Skills in managing multi-vendor environment and ability to work with various resolver groups in driving the speedy resolution
Mandatory skills
1. Knowledge of principles and operations of computer systems and related peripheral equipment
2. Ability to analyze and troubleshoot users problems via the telephone
3. Ability to maintain knowledge of current technology and able to learn new technology
4. Ability to communicate professionally, accurately and effectively, both verbal and written, as well as on the telephone
5. Ability to understand and respond to user questions in an effective and courteous manner
6. Ability to convey technical procedures and directions in layman's terms
7. Proficiency with operating systems, including Windows and MacIntosh's operating systems
8. Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, Access, PowerPoint, etc.), the Internet browser, websites and e-mail systems.
9. Possess advanced knowledge and understanding of networking and personal computer hardware
10. Good knowledge on VPN concepts and troubleshooting VPN connections
11. Knowledge on Virtual Machines / Citrix
12. Knowledge/exposure on ticketing tools like Remedy, ServiceNow
13. Knowledge on active directory, domain controllers etc. and exposure to password reset tools
14. Troubleshooting experience using remote control tools like Bomgar
Job Tags
Work experience placement, Remote work,
Similar Jobs
Tide Cleaners
...Job Title: Full-Time Shirt/Dry Cleaning Presser Hours: Hours are 5:30am-2pm Monday-Friday. Store is closed on Sunday. Pay:... ...weekends as needed. Benefits include the opportunity to start early in the morning and finish most days by 1-2pm. If you are interested in...
CalPortland
...Job Summary CalPortland is seeking a summer intern for the Oro Grande cement plant. This internship is ideal for a student interested in mechanical engineering. The intern will have the opportunity to work with the plants mechanical/maintenance department. This intern...
Integrity Placement Group
...Psychiatric Mental Health Nurse Practitioner Our client is a well-established Non-Profit healthcare organization based in the South Florida Region that offers its employees the support and understanding you would expect from top-rated management. The Company:...
Farm Job Search
...Grain Farm Equipment Operator (6084) Location: South Dakota JobNumber: 6084 Grain Farm Equipment Operator Position available on family owned 10,000 acre dryland small grain farm in North Central South Dakota. MUST be a good mechanic, able operate a variety of farm...
The H&K Group
...24-2459 Type: Regular Full-Time Category: Contracting Rahns... ...class finishes in concrete work will ensure your success.... ...programs including on the job, online through H&K Academy, manufacturer... ...exposed to Moving mechanical parts Fumes or airborne particles...