Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in India .

In this role, you will own post-sale customer relationships across the APAC region, ensuring successful onboarding, strong product adoption, and long-term value creation. You will act as a trusted advisor to customer leaders, translating business needs into analytics-driven outcomes. Working in a fully remote, globally distributed environment, you will balance strategic account management with hands-on enablement and support. The role combines customer engagement, problem-solving, and collaboration with internal product and engineering teams. You will play a critical role in driving retention, expansion, and customer satisfaction. Your impact will be reflected in customer outcomes, renewals, and sustained platform adoption.

Accountabilities:

• Own and manage a portfolio of APAC customers throughout the post-sale lifecycle
• Lead customer onboarding, including planning, data readiness, enablement, and go-live support
• Deliver live product trainings, workshops, and demos for both technical and non-technical users
• Partner with customer stakeholders to define success metrics, track outcomes, and demonstrate value
• Drive product adoption while identifying upsell and expansion opportunities
• Act as the first point of contact for customer questions, issues, and day-to-day support needs
• Document, triage, and escalate product issues, coordinating closely with engineering and product teams
• Monitor customer health, manage renewals, and proactively mitigate churn and risk
• Maintain accurate customer documentation, success plans, and account records

Requirements:

• 5+ years of experience in Customer Success, Consulting, Analytics, or similar client-facing SaaS roles
• Strong executive-level written and verbal communication skills
• Proven ability to manage multiple customer engagements and priorities simultaneously
• Experience delivering live trainings, onboarding sessions, or customer workshops
• Solid understanding of business analytics, data preparation, analysis, and reporting concepts
• Familiarity with analytics or workflow-based tools such as Alteryx or similar platforms
• Ability to translate business challenges into practical, analytics-driven solutions
• Strong ownership, organizational skills, and attention to detail
• Comfort working with globally distributed teams and stakeholders
• Currently employed in a product-based organization
• Ability to work APAC hours from India

Benefits:

• Competitive annual compensation in the range of ₹2,000,000 to ₹2,200,000
• Fully remote work setup with location flexibility within India
• Opportunity to work with enterprise customers across the APAC region
• High-impact role in a growing SaaS environment
• Exposure to advanced analytics and automation technologies
• Collaborative, global team culture with strong ownership and autonomy

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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