Job Description

**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.** Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. **Fiche de poste :** **Company overview** Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. **Job Purpose:** The Client Relationship Manager will provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution. **Main Duties and Responsibilities:** + Improve customer service experience, create both engaged customers and employees; facilitate organic growth + Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery + Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network guidelines, policies and procedures + Establishing and communicating service metrics; monitoring and analyzing results; implementing changes + Take ownership of customer issues and follow problems through to resolution + Set a clear mission and deploy strategies focused towards that mission + Analyze statistics and compile accurate reports + Keep ahead of industry developments and apply best practices to areas of improvement + Control resources and utilize assets to achieve qualitative and quantitative targets + Maintain an orderly workflow according to priorities + Improve customer service quality results by studying, evaluating, and re-designing processes **Qualifications:** + Bachelor's degree in a related field + Experience managing a Customer Service function + Understanding of Central Lab and Clinical Trial supplies industry desired + Ability to think strategically and to lead + Excellent written and verbal communication skills + Strong client-facing and communication skills + Excellent knowledge of management methods and techniques + Ability to translate your skills to other employees through training and mentoring + Advanced troubleshooting and multi-tasking skills **Type de contrat:** en CDI _Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._

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