Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while   creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and   insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents   needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s   experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Requirements

Role and Requirements

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
  

• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they   receive excellent customer service 
  

• Ensure compliance with all insurance client requirements, processes and metrics 
  

• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication,   and delivery 
  

• Communicate all customer requests and needs to appropriate team members
  

• Provides positive energy when greeting customers in person and on the phone
  

• Understanding of all required Insurance programs and procedures
  

• Participate in daily “production walks” with the Management Team, as required
  

• Support all team members when required
  

• Participate in monthly Health & Safety and staff meeting (if required)
  

• Attend training, information sessions and workshops recommended by Store Manager 
  

• Maintain the store's KPI’s by maximizing role performance
  

• Uphold the company's Core Values : Honesty, Integrity & Respect
  

Benefits

• Annual Paid Time Off (PTO) plans
  
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
  
• 6 paid holidays annually
  
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
  
• 401(k) Retirement Plan with company match
  
• Employer Paid Short-Term Disability & Life Insurance
  
• Additional Voluntary Life Insurance
  
• Continuing Education Opportunities
  
• Free Prescription or Non-Prescription Safety Glasses annually
  
• Annual Voluntary Uniform Stipend
  

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