Business Systems Configuration Analyst job at Intercontinental Exchange Holdings, Inc. Jacksonville, FL, US

Job Description

Overview:

Job Purpose

The Analyst, Technology Solutions role is designed to support a wide range of configuration support activities that provides for our client’s business needs. The Analyst, Technology Solutions will act as a technical contributor ensuring that client’s business needs are met with ICE Mortgage Technology products and services. This position will be responsible for being a technical configuration consultant for the Bankruptcy Foreclosure, Invoicing, and Claims applications, providing analysis, review, and completion of configuration changes in test and production to enhance client productivity. In addition, this position will research and provide feedback to our clients on impact analysis and best practices.

Responsibilities

Works within a team on Bankruptcy/Foreclosure, Invoicing, Claims, and General Services configurations to meet specific client requirements
Works directly with the client to review and discuss their business needs
Expertly configures, research, and documents client needs related to Bankruptcy/Foreclosure, Invoicing, Claims, and General Services
Evaluates client configuration requests and provides estimates for the configuration effort
Documents specifications and configuration templates for review and testing
Provides recommendations on best practices and changes in configuration accordingly
Acts as team leader for technical aspects of configuration projects
May mentor entry-level analysts on processes or business/technical functions
May require travel (5% - 10%)
Performs other related duties as assigned

Knowledge and Experience

Familiarity with ICE Mortgage Technology products and services
In-depth knowledge of Bankruptcy/Foreclosure and the integration with MSP
In-depth knowledge of Claims, Invoicing, and General Services is a plus
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Excellent verbal and written communication skills to all levels (e.g. executives, managers, individual contributors)
Awareness of Kanban and Agile methodologies
Ability to estimate work effort for configurations and ensure the project is successfully completed
Ability to research ideas and present outcomes in a clear and concise manner
Knowledge of SQL a plus

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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Job Tags

Full time,

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