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Job Summary : This summer internship position is responsible for analytical and technical support focused for the Accounts Receivables Management Team. This position will develop important forecasting models and deep dives into critical operational processes. The outcomes will lead to better opex forecasting as well as improved processes leading to higher value to the business and a better user experience.
Essential Duties/Responsibilities:
• Development of a driver-based operational expense forecasting model for collection fees, credit card fees and credit scorin
• Deep Dive into the operational processes, system performance, and customer experience around our average billing program.
• Develop recommendations on how best to promote average billing, improve operational processes, and reduce default risk for customers on this program.
• Analyze our customer communications surrounding disconnect. Develop a multi-channel recommendation on how best to communicate to customers when they become past due.
• Integrate AI in order to develop an AI agent for specific operational processes.
• Provide support for special assignments as required
• Other duties as assigned.
Minimum Requirements :
• Looking for a college student current enrolled in a 4 year university entering their Junior Year.
Additional Knowledge, Skills and Abilities:
• Familiarity with ChatGPT and other AI tools
• Familiarity with excel and experience creating models that can forecast spend
• Understanding of lean principles
Physical Requirements : Must be able to sit for extended periods of time, view computer screen, and use mouse and keyboard
Working Conditions: In office.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
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