Bilingual Client Help Desk Representative - Remote Job at Career Personnel, Montgomery, AL

SWRZYzZWbmNwSmZPWXBkUXV3YnNZZ244L2c9PQ==
  • Career Personnel
  • Montgomery, AL

Job Description

WORK FROM HOME - CONTRACT TO PERMANENT CLIENT HELP DESK REPRESENTITVE

BILINGUAL (FLUENT IN ENGLISH AND SPANISH)

 

**MUST LIVE IN THE MONTGOMERY AREA AS TRAINING WILL BE HELD IN MONTGOMERY PRIOR TO BECOMING FULLY REMOTE.**

Onboarding will be over teams/remote. We have a team training in Montgomery that will be 1/5-1/9 that we will bring the entire team to Montgomery for training. Check in on 1/5 by 4:30 pm and Check out 1/9. Training will be 08:00 am to 05:00 pm Tuesday, Wednesday, and Thursday. Meals are provided as well as hotel stay. Travel to the site is not reimbursed.

 

Schedule: 10:00 am -07:00 pm Central Time Monday-Friday.

Pay: $17.50 per hour to start with benefits once hired.

 

Responsibilities:

  • Provide telephone, email, and online chat support to clients through the Client Help Desk.
  • Collaborate with Client Account Managers to assist with client issues and internal processes and procedures.
  • · Manage high-volume data entry and project-related inquiries as requested.
  • Conduct web training sessions for clients to support the Client Account Manager Team.
  • Collaborate with internal teams to resolve issues and ensure operational efficiency.
  • Assist the Senior Manager of Client Services with special projects.
  • Represent us to government and public sector entities in a positive and professional manner.
  • Monitor all listings to ensure compliance with high-quality standards and best auction practices.
  •  
  • Requirements:

  • Associate degree and prior experience with government agencies preferred
  • 4+ year of customer service experience in a call center environment.
  • Must have a valid driver’s license and clean driving record
  • Must be proficient in CRM Management, Microsoft Excel, Word, Outlook and data entry (Skill testing will be required)
  • · Exceptional written and verbal communication skills; proficiency in Spanish is preferred.

 

***This is a remote position. Candidates must reside in an area with reliable high-speed internet service and cellular phone coverage. Additionally, candidates must ensure a quiet work environment during business hours.

 

 

Job Tags

Hourly pay, Permanent employment, Contract work, Live in, Remote work, Monday to Friday,

Similar Jobs

CapTech Consulting

Salesforce Administrator Job at CapTech Consulting

 ...companies, mid-sized enterprises, and government agencies, a list that spans across the country. Job Description The Salesforce Administrator is a key role in our growing Salesforce practice. They have an excellent technical understanding of both Salesforce... 

SIU Consultant Group

Data Entry Typist Job at SIU Consultant Group

 ...Data Entry Typist to perform basic typing and data input tasks from home. This role focuses on accurately entering information into our...  ...and suitable for beginners or individuals seeking flexible remote work. Responsibilities Type and enter data into... 

Fox Corporation

Updates Writer, Commerce Job at Fox Corporation

 ...the worlds leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi...  ...always come to for shopping advice At least 2 years worth of digital experience (preferably in journalism or content-related... 

Franklin Township Community School Corp. Wanamaker Early Lea...

PART TIME School Lunchroom Monitor Job at Franklin Township Community School Corp. Wanamaker Early Lea...

 ...Summary Help support our students in the lunchroom at a K-3 elementary school on the south side of Indianapolis Great hours for when the kids are at school- 10:30-1:30 Duties Leading the operations of the school cafeteria dining area. Ensuring student safety... 

Ross Downing Chevrolet, Inc.

Accounts Payable Clerk Job at Ross Downing Chevrolet, Inc.

 ...Summary: Compiles and maintains verified accounts payable records. Reconciles statements and issues payment to vendors. Records payments to customer accounts and maintains accounts receivable records. Takes appropriate collection action on accounts more than 30 days old...