Job Description

**職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。** Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。 **職務内容:** The Customer Relationship Manager leads and optimizes operations for UPS Capital products and services within APAC Region. This role is responsible for overseeing end to end operational performance to deliver exceptional customer satisfaction, implement processes and procedures to secure efficient operations, compliance and profitability within the countries served at APAC. This role leads all operations team within the Region, fostering a culture of accountability, innovation and high performance. The ideal candidate brings strong operational acumen, effective problem-solving skills, future focus mindset and focus on customer centricity. Key responsibilities: 1) Customer experience: ensures seamless and effective customer journey, ensuring operational process and touchpoints align with customer satisfaction goals and operational excellence. 2) Book of business management: lead and oversee customers profitability, growth and performance within the countries served. 3) Underwriting oversight: ensure consistent, profitable underwriting policies aligned with company's policies and objectives, market trends and regulatory requirements. 4) Claims oversight oversees claim's function, ensuring efficiency and high service standards. 5) Process and compliance: develop, implement and continuously improve operational procedures to align with industry best practices, government and industry regulations. Qualifications: * Bachelor's degree in Business Administration, Engineering or related field. * +3 years of experience in operational roles. * Strong leadership skills and team management within cross functional teams. * Problem solving and decision-making skills. Key competencies: * Strategic and operational mindset. * Problem solving and analytical thinking. * Operational excellence. * Change management. **社員タイプ:** 常勤 UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。

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